Group 6

Q&A

  • General Questions
General questions
    1. 01 When the goods are delivered to the store but the price is not satisfactory. Can the shop return them or not?
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      The shop will send the goods back via SCG Express service (free of charge) and via the messenger service with the actual service charge according to distance.
    2. 02 What kind of delivery service does the shop provide?
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      Courier service via SCG Express and messenger
    3. 03 Brands that the shop buys and gives good prices
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      hermes ,chanel ,lv ,dior ,Balenciaga ,fendi ,gucci ,ysl ,loewe ,jacquemus ,Givenchy
    4. 04 How does the shop store consignment goods?
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      For consignment goods, after promoting the goods via Instagram Story and posting pictures, the shop will store them along with their accessories in a box. For goods without accessories, the shop has a zip lock bag to store each item in suitable conditions so that the goods will be sold in the conditions as close as possible to when the shop first received them.
    5. 05 How long is the product deposit?
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      7 days after placing the first deposit.
    6. 06 What to do if I want to see the goods at the store?
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      Customers can view goods on the shop’s Instagram @SFbrandname and can take a screenshot of interested goods to inquire with the store through the channels LINE or Direct Message to check product status. Customers can place a deposit and make an appointment for the date/time to view the goods at the store. If a customer is not interested in the product, he/she can spend the deposited money for other goods in the shop.
    7. 07 What to do if customers are interested in checking their own bags whether they are authentic or fake?
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      We have a 99.99% authentic-fake bag checker with a US certificate.
    8. 08 How can customers be sure that the goods from SF Brandname are authentic?
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      The shop provides product inspection by a team of experts. Customers can be assured that every product from the shop is carefully selected and 100% authentic. If a fake product is found from the shop, we are happy to refund the customer in full. In addition, if the customer needs a product warranty card, the shop can issue a product warranty card from the detector for an additional cost starting at 2,500 baht.
    9. 09 When consigning to sell brand-named goods, when will I receive the money?
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      The consignor receives the money after the product is sold and waits for new customers to receive the product 7 days, not including the time when the customer places the deposit.
    10. 10 How long is the consignment period?
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      The consignment contract has a period of 1 month, which is a free consignment. In the event that the product is not sold and the consignor wishes to receive the product early, there will be a fine of 2,000 baht. In the event that the consignor wants to receive the product at the end of 1 month and the product has not been sold, the consignor can receive the product back without any expenses.
    11. 11 When buying products from SF Brandname, can the products be sold back to the store?
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      Customers can sell the products back to the store with a 30% deduction of the purchase price, where the purchased item must cost 30,000 baht or more and is not a discounted product. Goods that do not meet the above criteria will be categorized as consignment with a 15% deduction and items purchased cannot exceed 180 days.
    12. 12 Does the shop have international shipping service?
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      The shop can deliver products abroad. There will be costs based on the actual distance.
    13. 13 Does the shop provide pawning services?
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      The shop provides pawning service. The interest will be deducted 5% after 15 days and 10% interest is deducted at the end of 1 month. After the first pledge, the interest can only be renewed once and must redeem the item back next time.
    14. 14 What brands/types of goods that are not accepted for pawning?
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      baobao ,Wallets of all models ,Phillip lim ,mcm ,glasses ,shoes ,belt
    15. 15 Does the shop offer high purchasing prices?
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      The purchase price rate will be based on the popularity of each product during that time. The shop will give a higher price than the market price.
    16. 16 Which brands the shop does not purchase?
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      cotch ,longchom ,lyn ,Furla ,Falagamo ,Marc jacob
    17. 17 Can I buy with 0% interest installments?
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      Customers can pay 0% interest up to 10 months via Shopee application. Participating banks are Bangkok Bank, Krungthai and Kasikorn.
    18. 18 Can I purchase by using my credit card?
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      Customers can swipe their credit card without additional charges. You can swipe through the link of GB Prime Pay, where further advice can be obtained from the shop's admin.
    19. 19 Does the shop have bag cleaning or repair services?
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      The shop provides bag spa services and repair by a team of experts. Costs start at 1,500 baht and take a minimum of 2-3 weeks.
    20. 20 If I sell goods on consignment or pawn them, can I change to sell them instead?
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      Customers can sell products depending on the condition of the product and the consideration of the expert team.
answerFor consignment goods, after promoting the goods via Instagram Story and posting pictures, the shop will store them along with their accessories in a box. For goods without accessories, the shop has a zip lock bag to store each item in suitable conditions so that the goods will be sold in the conditions as close as possible to when the shop first received them.
answerFor consignment goods, after promoting the goods via Instagram Story and posting pictures, the shop will store them along with their accessories in a box. For goods without accessories, the shop has a zip lock bag to store each item in suitable conditions so that the goods will be sold in the conditions as close as possible to when the shop first received them.
  •  

Sell with us

Guarantee fair price estimate, better price than anywhere else.

sell with us

Sell with us

Guarantee fair price estimate, better price than anywhere else.

sell with us